An important reminder for those creating documents, websites, online forms, apps, and more: Be aware of your audience and design for them. This is the message in the short vid Why Even Nobel Prize Winners Can't Use Modern Gadgets.
In this clip from a longer discussion, Rory Sutherland explains why the modern applications are not old user friendly. But note: “Well-designed” UX is about more than older people. It’s about busy people, people who literally may have their hands full, people with disabilities, folks with mobility and hand-eye coordination challenges.
Bottom line: It’s about the users.